Frequently Asked Questions

Customers Concerns


With more than a decade as the leader in online payments, PayPal deliver one of the most secure payment platforms in the world (see our Terms and Conditions).

In addition, Goodwill Wine has security measures in place to protect our customer database and access to this database is restricted internally.

Goodwill Wine is not a deductible gift recipient and does not receive donations of wine. We are a business that is simply passing on 50% of our profit margin to the charities of our customer’s choice. As such we cannot offer any tax deductions.
We will consider all good causes. Please contact us and tell us your idea.

Shipping is charged at a flat rate of $9 per case (maximum 12 bottles per case) to anywhere in Australia. Excludes NT, TAS & WA, which cost a flat rate of $20 per case.

Orders are shipped within 1-2 business days. We use Australia Post for all deliveries.

Your order will be dispatched from our warehouse in Gisborne, VIC. Please note that delivery times are based on Australia Post's estimates and may vary depending on your exact location.

  • Melbourne metro area: 2-8 business days
  • Sydney metro area: 3-7 business days
  • Adelaide metro area: 2-12 business days
  • Canberra metro area: 3-11 business days
  • Brisbane metro area: 2-9 business days
  • Perth metro area: 5-18 business days
  • Darwin metro area: 4-6 business days

Charities and Non-profit Organisations Concerns

Nothing whatsoever. There are no costs for a charity or non-profit organisation to become involved. Our aim is to provide a hassle-free fundraising service. The only thing we require a charity or non-profit organisation to do a few social media posts a year (provided by us) and accept a donation from us at the end of every quarter.
That entirely depends on how many of your supporters choose to use our service. The more people you can let know about us, the more money you can raise. There really is no limit, and as our business is built around the quality of our wine, we expect your supporters to continue giving for many years to come.

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