Terms and Conditions



This website is operated by Goodwill Wine ACN 67 627 501 508 (Liquor Licence No – 36114849) Your use of this website constitutes your agreement to be bound by these terms and conditions. These terms and conditions apply when you purchase Products from Goodwill Wine via this website. The laws of Victoria govern this Agreement.

Goodwill Wine may vary these terms and conditions at any time by posting amended terms on this website. The amended terms will automatically apply from the date of posting.


By completing the customer registration process and/or placing an order with Goodwill Wine, you acknowledge that you have read and understood the terms and conditions of this Agreement, and agree to be bound by them.

Under the Liquor Control Reform Act (VIC) 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $8,000), or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

Under state or territory regulations, areas of Northern Territory, Queensland, South Australia and Western Australia are designated "restricted areas" or "dry areas" with respect to the consumption, possession, sale or transport of liquor. Orders to postcodes within these designated areas will not be processed.

Goodwill Wine is committed to providing all our customers with quality goods, and believes in 100% customer satisfaction. To this end we offer a 100% money back guarantee subject to our returns policy.

Along with this commitment to quality, Goodwill Wine promises to give 50% of our net profit from every case you purchase, to the Charity or Not-For-Profit Organisation of your choice.

Goodwill Wine works closely with the Charities and Not-For-Profit Organisations that we represent and shall allow the organisations we partner with, its employees, agents and professional advisers to inspect, audit and take copies of any such books of account, bank statements or other records of Goodwill Wine.

You will have the opportunity to review your order at any time while you are shopping and before you checkout. We will let you know about any items that are not in stock before we process your order. You also agree to pay any postage and handling fees, and any taxes, including the Goods and Services Tax. Goodwill Wine does not sell to overseas customers.

You may order Wine from Goodwill Wine by complying with the directions on our website. Your order of Wine will constitute an offer by you to purchase the Products from Goodwill Wine for the prices displayed on the website on the terms of this agreement.

Goodwill Wine may accept your order by sending you an invoice by Electronic Communication or by mail. Once your order has been accepted by Goodwill Wine, you cannot cancel or withdraw it without Goodwill Wine's written consent.

The prices and details of our wine are subject to availability and as wine is an agricultural product, they are subject to change without notice.

Goodwill Wine receives substantial discounts through Australia Post’s ‘specialty wine service’. Australia Post will deliver Monday to Friday between the hours of 9.00 am - 5.00 pm. If the person accepting the delivery is out and there are no specific delivery instructions, Australia Post will leave a card in the post box to collect the wine at the local Post Office. Please note that we cannot accept instructions to contact you as Australia Post drivers cannot call before delivery.

A case of wine is heavy and can weigh upwards of 20kg. If the case cannot be lifted safely we strongly recommend removing the bottles individually in order to avoid injury. Risk and title in the Products passes to you on delivery of the wine to the Delivery Address or collection point.

Goodwill Wine will provide a replacement or refund if some or all of the bottles of wine in a case are broken, corked, oxidized, not of merchantable quality or not consistent with our detailed tasting notes when they are delivered. We will refund you as soon as the wine is picked up and received back into our warehouse, at Goodwill Wine’s expense.

The following conditions for refund apply.

  • No more than two bottles from any single twelve-bottle case, or one bottle from any single six-bottle case may be opened.
  • Where possible, the remaining contents of the offending bottle is returned, if the return is for any reason other than breakage.
  • Goodwill Wine must be notified of the problem within 30 days of receipt of of the goods. Where purchases fall outside of this timeframe or more than two bottles have been opened, the matter will be dealt with promptly on a case by case basis.
  • Any wines collected by Australia Post must be in their original box, or securely packaged, to avoid any further breakages.

Goodwill Wine use 100% secure servers with state of the art Gnu Privacy Guard Encryption Software (GPG) and Secure Socket Layers (SSL) technology to securely gather Credit Card details and delivery address information. At no time are unencrypted Credit Card details stored on the server. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

Whilst all care is taken to protect your details, it is however, your responsibility to protect your password from being disclosed to any third party.

Your privacy is important to us. Pursuant to The Privacy Amendment (Privacy Sector) Act 2000, Information collected by Goodwill Wine will be used solely for the purpose for which it was submitted. Specific information such as contact details are essential to ensure secure delivery and provide receipt of purchase. At no time will your information be used for emails, unless otherwise requested by you. The spam act 2003 requires that we receive your explicit permission to send you our newsletters, promotions or monthly give-aways. Should you have signed up and no longer wish to receive communication from us, please contact us by email and you will be removed from our data base.

Unless otherwise stated, Goodwill Wine owns, and is licensed to use, the intellectual property rights in the content and information in this web site, including (without limitation) all text, photographs, images, logos, graphics, design, underlying source code and software. Material and information, either whole or in part, from this web site may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without Goodwill Wine’s prior written permission.

Goodwill Wine reserves the right to determine where a Customer’s donation will go in the event that the Customer’s choice of recipient is not a registered Charity or Not-For-Profit Organisation. Goodwill Wine will make all reasonable attempts to locate a Charity or Not For Profit Organisation on all existing Australian registers, however in the event that a Charity or NPO is not registered and all reasonable attempts have been made to contact the Customer, the portion of the profit will be forwarded to a Charity or NPO deemed by Goodwill Wine to be closest in Charter to that proposed by the customer.

Goodwill Wine is not a deductible gift recipient and cannot provide a tax deductible receipt for the purchase of wine of part thereof.

In no event shall Goodwill Wine or any of the Organisations that we represent, be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website. If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and Goodwill Wine‘s liability shall be limited to the greatest extent permitted by law. Nothing in this Terms of Use Policy shall exclude or limit Goodwill Wine’s liability for death or personal injury arising from its negligence or Goodwill Wine’s liability for fraud.

To be eligible to enter the draw, participants must:

  • Reside within Australia
  • Be 18 years of age or older. Proof of age will be required in order for the winner to claim the prize.
  • Sign up to the Goodwill Wine email newsletter with a valid email address and their full name. Proof of identity will be required in order for the winner to claim the prize.

The prize on offer is 104 bottles of wine, to be delivered to the winner in a single delivery after the prize has been claimed and proof of identity has been given.

The promotional period for this competition is 4/2/19 to 30/6/19. Entry into the competition will close at midnight AEDT on 30/6/19.

The winner will be chosen at random by a computer generated system at 9:00am on 1/7/19. Participants with more entries in the competition will have a greater chance of winning.

The winner will be announced publicly within 48 hours of the draw on Goodwill Wine’s social media accounts, and within one week via the weekly email newsletter. The winner will also be contacted directly via email within 48 hours of the draw.

The winner must provide proof of identity and a delivery address by 1/8/19 or another winner will be chosen at random by a computer generated system. The new winner will be notified via email within 48 hours of the re-draw.

Please refer to Goodwill Wine’s Privacy Policy available for details of how your data and personal information will be collected and stored.

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