1. 100% money back guarantee

We offer a 100% money back guarantee. We're confindent that you'll love our wine, but if you don't, we'll refund you.

Goodwill Wine will also provide a replacement or refund if some or all of the bottles of wine in a case are broken, corked, oxidized, not of merchantable quality or not consistent with our detailed tasting notes. We will refund you as soon as the wine is picked up and received back into our warehouse, at Goodwill Wine’s expense.  

The following conditions for refund apply.

- No more than two bottles from any single twelve-bottle case, or one bottle from any single six-bottle case may be opened.
- Where possible, the remaining contents of the offending bottle is returned, if the return is for any reason other than breakage.
- Goodwill Wine must be notified of the problem within 30 days of receipt of of the goods. Where purchases fall outside of this timeframe or more than two bottles have been opened, the matter will be dealt with on a case by case basis.
- Any wines returned must be in their original box, or securely packaged, to avoid any further breakages.

 

2. 200% Money Back Guarantee Campaign.

Our 200% money back guarantee applies to anyone who first came to our website through our 200% money back guarantee advertisements. The campaign will begin on the 18th September 2024 and will conclude on the 17th October 2024 with the guarantee applying to the above mentioned website visitors who purchased wines within these dates. The 200% money back guarantee applies only to each single bottle that does not meet expectations and is limited to twelve (12) bottles maximum. Double refund will be issued only if the customer emails the name of the wine(s) in their order for which they are requesting a double refund. In the event that six (6) or twelve (12) bottles of a single variety were purchased, there must be no more than two (2) bottles drunk and the remainder are to be returned at the purchaser's expense. Requests must be made within 30 days of the order being placed.