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Privacy Policy

1. Collection of your personal information

We only collect personal information with your consent. We collect this information so we can deliver our goods and services to you, carry on our business and provide you with anything else you might require.

On signing up, and placing an order, we will collect from you: your name, email, phone number, address, date of birth; and your credit card details if you select that payment method (we do not store credit card details, only encrypted payment tokens via our secure payment gateway).

When you visit our website we may automatically collect information about: your computer’s operating system; your computer’s browser type, your computer’s Internet Protocol (IP) Address and geolocation; the pages you visited on our site, including how you were referred to each page; and web page usage statistics, including the time spent on each web page. We will not identify individual users or their browsing activities.

We store this information on secure cloud servers. These servers are protected by best practice cloud security measures which are in place to protect your personal information from loss, unauthorised access, unauthorised use, modification, disclosure or any other misuse.

2. Use of your personal information

We use your personal information for the purpose of carrying on our business as an online retailer, including securing payment for and delivering your orders and any other related activities that you may expect from us. We also use that information, or for a related secondary purpose where you would reasonably expect us to use the information or where permitted by law.

We use the sort of information collected from your computer (mentioned in section 1 'Collection of your personal information') for the purposes of managing our website, improving our business and ultimately delivering better results for our customers.

Use of your information will only be made in accordance with Australian Privacy Principle 6.

3. Disclosing your personal information

If we disclose your personal information it will only be for ethe primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect us to disclose the information. Typical situations include but are not limited to handling customer support enquiries, processing payment transactions and customer freight shipping. Any external company your information may be disclosed to will be permitted to obtain only the personal information they need to deliver the service. Goodwill Wine takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, disclosure of your information will only be made in accordance with Australian Privacy Principle 6.

4. Direct marketing and spam compliance

We will only use your information for direct marketing (advertising, special offers, updates etc) if you have given express or implied consent to receive it. We will only ever send you direct marketing communications that are consistent with our obligations under Australian Privacy Principle 7 and the Spam Act 2003 (Cth).

We will always make it clear and simple to opt out of these communications via various links contained within them, and will respond to an opt out request within 5 business days. However if you're having issues locating an opt out link for whatever reason, please email

5. Accessing your personal information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing and provide proof of identity for security reasons.

6. Changes to this Policy

Goodwill Wine reserves the right to make amendments to this policy at any time. If you have objections to the policy, you should not access or use the site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our practices change at some time in the future we will use data collected for these new purposes only and will update this policy accordingly. Data collected from the time of the policy change forward will adhere to our updated practices.

7. Corrections or complaints

Goodwill Wine welcomes your comments regarding this policy. If you have any questions and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Post: Attn: Privacy Policy, Goodwill Wine, PO Box 220, Woodend, VIC 3442